Terms and Conditions

These terms govern the use of the TibiaDice Casino platform. By registering an account, a player agrees to the conditions below in full. Where this summary and the operator’s complete legal terms differ, the complete legal terms take precedence.

1. Eligibility

• Players must be at least 18 years of age, or the legal gambling age in their jurisdiction if higher.
• One account is permitted per person, per household, per IP address and per payment method.
• Players in jurisdictions where online gambling is prohibited may not register, regardless of accidental access to the platform.
• The operator reserves the right to request proof of age and identity at any time, not only before a first withdrawal.

2. Account Registration

• Registration requires accurate personal details including full legal name, date of birth, address and a valid email address.
• Providing false information may result in account suspension and forfeiture of funds pending investigation.
• Players are responsible for keeping login credentials confidential; the operator is not liable for losses resulting from unauthorised account access caused by a player’s own negligence.

3. Deposits and Withdrawals

Funds must generally be withdrawn via the same method used to deposit, up to the amount deposited, with any additional winnings payable via an alternative verified method if the original method has a lower limit. This rule exists to comply with anti-money-laundering (AML) regulations common across MGA-licensed operators.

4. Bonus Terms

• All promotional offers are subject to the specific terms published on the relevant promotions page at the time of claim.
• The operator reserves the right to amend, suspend or withdraw any promotion with reasonable notice, except where a player has an active, unexpired bonus already in progress.
• Bonus abuse, including but not limited to the use of betting patterns designed to guarantee profit regardless of outcome, may result in forfeiture of the bonus and associated winnings.
• Multiple accounts created to claim the same bonus more than once will result in suspension of all associated accounts.

5. Responsible Gambling

• Self-exclusion requests, once submitted for a permanent exclusion, cannot be reversed through self-service and require a formal cooling-off period before any future account reactivation can be considered.
• Deposit and loss limits can be decreased immediately but increases take effect only after a 24-hour delay.
• The operator may, at its discretion, limit or close an account where play patterns suggest a risk of gambling-related harm.

6. Fair Play and Game Rules

• All games use certified random number generators (RNG), independently tested and periodically re-certified.
• In the event of a verified technical malfunction affecting game outcomes, the operator reserves the right to void affected rounds and refund wagered amounts.
• Live dealer games are subject to the rules of the specific game studio providing the stream and may differ slightly from RNG-based equivalents of the same game.

7. Account Suspension and Closure

• The operator may suspend or close an account for breach of these terms, suspected fraud, underage play, or regulatory requirement.
• Players may close their own account at any time by contacting support, subject to the responsible gambling provisions in Section 5 if a self-exclusion is requested instead of a standard closure.
• Any remaining verified cash balance, excluding forfeited bonus funds, will be returned upon account closure unless the closure results from a terms violation under investigation.

8. Dispute Resolution

• Players with an unresolved complaint should first raise the issue through official support channels (live chat or email).
• If unresolved within a reasonable period, players may escalate the complaint to the Malta Gaming Authority’s approved Alternative Dispute Resolution (ADR) provider at no cost.
• The operator will cooperate with any ADR or regulatory investigation into a player complaint.

9. Changes to These Terms

The operator may update these terms from time to time to reflect regulatory changes, new features or operational requirements. Material changes will be communicated via email or an in-account notice, with continued use of the platform after such notice constituting acceptance of the updated terms.

10. Governing Law

These terms are governed by the laws of Malta, without prejudice to any mandatory consumer protection laws applicable in a player’s country of residence.

11. Contact

Questions about these terms can be directed to support via live chat or the contact details listed on the About page.